Having had an extension and kitchen, original kitchen modified into a utility and upstairs TV room fitted which was a complete nightmare and in the end I did most of the internal stuff myself (because what I was asking for was apparently impossible and they just couldn’t get it right, but I managed it) when it came to replacing our 20-year-old bathroom and en-suite I was expecting the same experience. So we went round all the DIY places and bathroom centres and they were all very glitzy but nothing was ticking boxes.
Then I remembered that PHS had a competition on Heart FM and I knew where they were because I drive past them to pick up stuff from the Royal Mail down the road, so we went there one Saturday morning. Nice logo on the building, but on an industrial estate so very unassuming and we expected the same as we had already seen everywhere else inside.... we were so wrong!
6 hours later we walked out with a fully defined bathroom and en-suite because we just found everything what we wanted.
I’d found a whirlpool bath online that would fit, it was the only thing that they didn’t have, but they got it for us. Then after a visit to look at the actual rooms, the 3D designs came through and we had some back-and-forth email communications – Jono had some great ideas and we tweaked them a bit and then we just had to wait for the fit date. OK, so it was quite a long time ahead, but at least it gave us time to save up for all the stuff we had picked because we went a bit over budget...
After my kitchen experience, I took the two weeks off work to make sure I was there because I didn’t want to go through any pain again. So the fitting team turned up the Friday before the Monday fit start date, but the tiles we chose meant that they told me it was a 3 week rather than a 2 week job so they started on Saturday and ripped out the bathroom. At this point I was thinking I was going to get the “kitchen experience” again, but I was so, so wrong.
I took all 3 weeks off work but was never disappointed, the fitting team were brilliant. It was good that I was there because they bounced ideas off me every day and I changed stuff slightly all along. We chose large natural tiles that had to be angle ground rather than just cut so every (heavy) tile had to be run up the (plastic protected) stairs, marked up, taken back down and cut outside, then brought back up. In both rooms there are only 16 tiles that didn’t need to be cut. We had asked for the same tiles on the floor but the fitters told us that our floor wasn’t stable enough to take them so they found a match in a stronger ceramic tile and sorted it out.
Then the ensuite whirlpool bath... Having jigged the soil vent pipe to fit the brilliant Jono suggested niches in the bathroom, they tore up the wall in the ensuite and rejigged the ensuite toilet soil pipe to clear the bath. They did it once but it was 5mm shy, so then they redid all the plumbing for the bath in the bathroom from the connecting wall with the ensuite to get it right. Then the height of the whirlpool bath meant that we would have a 20mm sliver of tile at the roofline so they suggested an extra row of the little tiles to make it look right. And when they met my 6 foot 3 inch 13 year old son, they asked me how tall he was going to be and then modified both shower heads lifting them up 6 inches so he would have headroom.
I’m an engineer, I could have done all this myself so like my kitchen experience, I was worried that they wouldn’t do it better than I could. But they seriously did it better than I could. I honestly cannot praise PHS enough, from the initial 6 hour selection, through the design and the suggestions right through to the fitting, we ended up with two installs that are far better than I could ever imagine. It is about 6 weeks since they finished, I still walk in both rooms in the morning and think WOW.... I anticipated the worst after the kitchen, but at least I did get the best for the bathrooms, so thanks to Jono, Junior, Ashley and Pat... both bathrooms are absolutely brilliant..!